Get in Touch with Us

We're Here to Help You

Get in Touch with Us

Have questions or need assistance? Our team at The Premium Way is dedicated to providing you with exceptional customer service. Whether you need help with your order, have inquiries about our products, or need support, we're here to assist you every step of the way. If you're looking for shisha flavors, please visit our separate website for flavors by clicking the link below. Reach out to us via the contact form, email, or phone, and we’ll get back to you as soon as possible.

Shop Bestsellers Visit Our Flavors Website

How to Shop with Us

  • Shop online

    Browse our extensive range of premium Hookah and Shisha products from the comfort of your home. Enjoy our competitive prices, easy checkout process, and transparent shipping rates. Free shipping on orders over $150!

  • Visit in-store

    Experience our products in person at our physical store located at 90 Parkhurst Drive, Knoxfield, VIC 3180. Open 7 days a week from 10AM to 7PM. Explore exclusive in-store flavours and get personalised assistance from our knowledgeable staff.

  • Phone Sales

    For any questions or personalised sales support, give us a call at 0499744742. Our team is ready to assist you with product recommendations, order placements, and any other inquiries you might have.

Frequently Asked Questions

What are your shipping rates and policies?

We offer auto-calculated shipping rates at checkout based on your location and parcel size. Enjoy free shipping on orders over $150. Local delivery is available up to 100Kms from our store, with same-day delivery if you order by 7PM.

Do you offer international shipping?

Yes, we ship our premium Hookah and Shisha products both within Australia and internationally. Shipping rates and delivery times vary based on destination. Please start the check out process to know the exact delivery cost.

Can I pick up my order in-store?

Yes, you can! We offer same-day lock pick-up for orders placed by 7PM. Visit our store at 90 Parkhurst Drive, Knoxfield, VIC 3180. Our store is open 7 days a week from 10AM to 7PM. Please call us at 0499744742 before coming to ensure your order is ready for pick-up.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and cash or card payments upon delivery or in-store pick-up.

Do you have a price match guarantee?

Absolutely! If you find a lower price online for the same product, we'll match or beat it. We strive to offer the best prices in Australia for all our products.

What Hookah and Shisha products do you offer?

We offer a wide range of high-quality Hookah and Shisha products including pipes, accessories, and a variety of flavours. Check out our flavours store website for our exclusive collection.

Where can I find your exclusive flavours?

Visit our flavours store website to explore our extensive range of Shisha flavours. We regularly update our inventory with new and exciting options to enhance your Hookah experience.

What are your store hours?

Our physical store is open 7 days a week from 10AM to 7PM. Feel free to drop by for in-person shopping and support. Please call us at 0499744742 before visiting to ensure we can provide the best service.

What is your return policy?

We accept returns within 14 days of purchase for unopened and unused products. Please visit our return policy page for more details on how to initiate a return.

Send us a message!

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