How can I place an order at The Premium Way?

Step 1:  Please get to know our products.

You can go ahead and explore our online store and become familiar with the premium, legally compliant shisha and hookah products you're interested in.

Step 2: Review product details.

Found something that caught your eye? Click on it to view its specifications, price, and additional information. For further queries, our expert customer service team is here to help! You can contact us via email, chat, and WhatsApp from Monday to Friday, 8:30 AM to 10:00 PM.

Step 3: Add your favourite products to the shopping cart.

When you find a product you like, click the 'Add to Cart' button. Don't worry; you can continue browsing — your selected products will stay in the cart!

Step 4: Finalise your order.

Once you've added all your desired products to the shopping cart, navigate to the cart at the top right of the page. Review your order, then click on 'Complete Order.'

Step 5: Checkout.

The last step is the checkout, which includes four easy parts:

• Billing Address: If you have an account with ThePremiumWay.com.au, log in. If you're a new customer, please fill in your details. You also have the option to specify a different shipping address if needed.
• Shipping: Choose your preferred shipping method. Remember, we offer free shipping on orders over $99!
• Payment: Select your preferred payment method. We offer flexible options, including interest-free instalments.
• Review your Order: Check your order one last time, then click 'Checkout.' You will receive a confirmation email from ThePremiumWay.com.au for your order. Enjoy your premium, legally compliant shisha products!

Step 6: Order Confirmation & Tracking.

You'll receive a confirmation email with a unique tracking number upon placing your order. This enables you to monitor your order's progress at every step – from pick up, to transit, to delivery day. We offer complete transparency so you can feel assured about your order's whereabouts.

Step 7: Delivery Notifications.

As your order gets closer, we'll notify you about its estimated delivery time. So that you know, you'll be informed on the day of delivery so you can prepare for its arrival.

Step 8: Enjoy Your Premium Shisha Products.

Once your order has arrived, it's time to enjoy! Savour the quality and richness of your legally compliant shisha products from The Premium Way, Australia's trusted source for Shisha and Hookah items. We hope they elevate your experience and look forward to serving you again soon.